Patron Services & Administration Manager
/Organization:
PuSh International Performing Arts Festival
Deadline:
Oct. 11, 2024
Organization Description:
PuSh International Performing Arts Festival is Vancouver’s signature, mid-winter cultural event, taking place each January in theatres and venues across the city. PuSh presents groundbreaking, contemporary works of theatre, dance, circus, music, and multimedia by acclaimed local, national, and international artists. Learn more at pushfestival.ca.
Website:
Job Description:
The Push International Performing Arts Festival is seeking a highly organized team-builder who enjoys systems development, to join the organization in the role of Patron Services and Administration Manager during a transformational moment in its evolution.
Reporting directly to the Director of Operations, the Patron Services and Administration Manager is a key team member responsible for ensuring patrons have a positive experience when connecting with PuSh to purchase tickets, make donations, volunteer, or attend an event. The Patron Services and Administration Manager maintains patron management tools, including the CRM database, and other day-to-day administrative systems.
Highlights of the Position:
Salary 50,000 - 55,000 per annum
Extended Health Benefits Package
2 Weeks Vacation plus additional office closure periods
Responsibilities:
This full-time, year-round position includes, but is not limited to, the following responsibilities:
Year-round:
- Oversee office systems maintenance including filing, office petty cash, phones, and email accounts.
- Lead the management and maintenance of the CRM database (box office) system.
- Support accounts payable and accounts receivable activity, including organizing monthly credit card reconciliations and supporting annual audits
- Support the Development department with donor management, patrons development and executing fundraising campaigns.
- Support the Communications department to coordinate the delivery and execution of marketing and communications initiatives delivered through the patron management system.
- Manage office and systems for on-boarding for new staff members.
Festival specific:
- Participate in the planning and development of ticketing strategies.
- Onboarding of new and returning Festival contract staff including training and set-up of internal communication tools.
- Liaise with co-presenting and partner organizations to coordinate ticket booking and reporting.
- Determine FOH personnel plans in collaboration with the Festival Producer, Volunteer Coordinator, and Accessible PuSh Coordinator.
- Develop, maintain and supervise the Box Office department and policies for each annual festival.
- Set up festival box office systems, including those for held and complimentary tickets.
- Build shows, ticketing, reporting, etc, in the ticketing platform.
- Manage venue box office: scheduling, reporting, reconciliations.
- Maintain all records related to audience, volunteer, and personnel statistics.
- Assist contract staff with the coordination of Festival events, receptions and parties.
- Hire, train, and supervise Box Office Coordinator and Box Office Representatives.
Qualifications:
Attributes we seek
- Enthusiasm for connecting audiences with transformational art experiences
- Ability to stay calm under pressure
- Innovative problem-solving skills with the ability to adapt on the fly
- High attention to detail
- Collaborative mindset and approach
- Excellent time management and ability to multitask
- Excellent communication skills, both in writing and on the phone
- Technologically savvy
- Must be able and willing to work hours as required by the festival, including weekends and evenings
Candidates’ experience
- 3+ years box office or arts administration experience or equivalent experience including customer service that involved use of a CRM or patron management software.
Exceptional candidates will have
- Experience in arts and culture.
- Supervisory experience in patron services
- Experience with Theatre Manager and/or Spektrix CRM and ticketing systems
- Intermediate experience with Google Suite, Microsoft Office, Slack, and Asana
- Financial literacy
How to Apply:
Interested Candidates are encouraged to reach out to hr@pushfestival.ca if they have any questions about this position, or would like further information.
To apply, send a cover letter stating your interest in this posting along with a resume/cv outlining your professional experience. Applications will continue to be accepted until the position is filled, with a priority application date of October 11, 2024.
KEY DATES (subject to change):
October 11, 2024 Posting Due Date – priority application date
October 2024 Application review and interview process
(TBA on Zoom, TBA in-person if possible)
November 1, 2024 Candidate begins (optimal start date)
We strongly encourage applications from members of communities that are marginalized or that experience structural discrimination including those identifying as Indigenous, people of colour, members of non-dominant ethnic, religious, linguistic and/or cultural groups, women, (im)migrants/newcomers, people with (dis)abilities, and 2SLGBTQIA+ people and we strongly encourage applicants to self-identify in their application if they feel comfortable doing so. PuSh believes that a staff that reflects the diversity of the communities we serve strengthens our ability to achieve our mission.
PuSh is committed to full inclusion of all qualified individuals. As part of this commitment, we will ensure all persons with disabilities are provided reasonable accommodations. If accommodations are needed to participate in the job application or interview process and/or to perform essential job functions, please contact hr@pushfestival.ca.
Remuneration:
$50,000 - $55,000 per annum
Contact Name: Keltie Forsyth
Contact Email: hr@pushfestival.ca
