Auxiliary Ticketing Staff
/Organization:
Massey Theatre Society
Deadline:
Sep. 30, 2024
Organization Description:
Massey Theatre Society is a not-for-profit organization established in 1983 which operates a large arts facility called Eighth & Eight Creative Spaces. We offer an array of performances and artistic and community activities. With expansion, we are now working with of over 90,000 square feet of dynamic and creative space and services including operating the Massey Theatre, a 60 seat black box, 200 seat concert space, dance, media and rehearsal studios, shops and galleries, concessions and catering. The context is to serve as a place for artists in connection with community members at many stages in the creative process. Our programming direction is based on goals to create sustainable access and inclusion for all, with additional supports available for BIPOC, LGBTQ2+ and other underserved or historically excluded.
The facility, referred to as Eighth & Eight Creative Spaces includes the 1260 seat Massey Theatre which hosts dynamic and diverse entertainment performances.
Website:
Job Description:
We are currently in need of three to four ticket sellers to join our team for the season ahead with opportunity to advance and continue to work into the future. The ticketing team is part of the larger Front of House staff group. Ticketing staff are responsible for attending to day to day and event ticket sales, client care and running reports. They carry out regular activities to ensure the financially effective and customer service-oriented operations of the ticketing and registration activities Eighth & Eight Creative Spaces (Massey Theatre Complex, New Westminster, BC) and affiliated offsite facilities such as Anvil Theatre.
We work in a highly customer service-oriented industry, which involves a variety of clients and patrons with differing needs. An online service runs in parallel to our daily phone and in person sales hours which are currently offered Tuesday through Saturday from noon to 5pm on site at Massey Theatre. Events and performances are typically in the evening and on weekends. The team is expected to help cover the hours in the range of 15 plus hours per week per person. The work is fast-paced at times and quiet at others leaving staff the ability to catch up on data management and other duties.
Members of the team should be familiar with performing arts as well as have an understanding of arts audiences and their information needs. They should know their way around the technologies required for ticketing and be comfortable upholding policies. The team must be able to express what is happening and do so enthusiastically when dealing with the public. They will have an organized and solutions oriented spirit as well as a compassionate and sociable nature.
There is opportunity to join the larger front of house staff group if more work hours are desired.
Responsibilities:
CUSTOMER SERVICE
• Ensures exemplary customer service is provided at all times by processing ticket orders to callers and in person visitors
• Identifies opportunities to improve services, make recommendations and implement necessary changes
• Resolves patron issues, answers questions and helps secure positive long-term relationships with patrons
• Maintains positive, open lines of communication with promoters/internal and external clients and staff with respect to ticketing issues
WORKING CONDITIONS
• This position typically operates in a sales office environment as well as in the lobby during some events.
• Hours of work: Part time / Casual minimum 15 hours per week
• Days of work: Typically Tuesday through Saturday from noon to 5pm with added shifts based on a flexible schedule of performances
Qualifications:
QUALIFICATIONS WE ARE HOPING TO FIND
• Knowledge of Theatre Manager software or equivalent ticketing system
• Experience in an arts or event
• Exceptional interpersonal, sales and customer service skills
• Effective oral and written communication skills
• Conflict resolution abilities
• Ability to exercise confidentiality, discretion and judgement
• Must possess excellent computer hardware and software skills
• Ability to work in a team environment as well as independently
• Ability to work flexible hours if necessary
• Willingness to help out with other duties during slow ticketing periods to support the overall goals of the organization
How to Apply:
Applicants are required to submit a resume and a maximum one page letter expressing their interest. Candidates should describe their related skills, experience and special qualities and characteristics that will add to the our understanding of your qualifications. References may be submitted at the time of application, or it is acceptable that they be added upon request.
Executive and Programming Director –Jessica Schneider will identify candidates to be interviewed. Only those being interviewed will be contacted.
The position will start as soon as possible.
Application Deadline: September 30 at midnight
Submit Applications via email to: Jessica@masseytheatre.com
Remuneration:
$22 per hour + 4% vacation pay
Contact Name: Massey Society
Contact Email: Jessica@masseytheatre.com
Contact Phone: (604) 517-5900
