Box Office Attendant (Seasonal)
/Organization:
The Improv Centre
Deadline:
Sep. 23, 2024 11:59pm
Organization Description:
The Vancouver Improv Centre Society is Vancouver’s leading and best-known improv theatre company. The Improv Centre (TIC) was originally established as a British Columbia registered Society under the name The Vancouver Theatresports League in 1981. It was founded to promote, develop, maintain and present improvisational theatre productions and presentations to local and visiting audiences in Vancouver. The Improv Centre office and 186-seat theatre are located on Granville Island.
We value integrity; diversity and inclusivity; artistic excellence; safety; commitment to continuous development and evolution; collaboration, partnerships, engagement and outreach; acknowledgement and action; fun and play!
Website:
Job Description:
OVERVIEW: Our Box Office Attendant (BOA) will report to the Box Office Coordinator and the Theatre Operations Manager. The BOA is responsible for in-person Box Office Operations and day-of sales and provide excellent customer service. The successful candidate works well in a fast-paced environment, has brilliant time management, interpersonal, communication, and human resources skills. Experience in non-profit, charitable arts organizations is an asset.
Responsibilities:
ROLES & RESPONSIBILITIES include but are not limited to:
● Administer Box Office Operations including phone and in-person sales
● Provide guests with a positive professional experience during their visit
● Assist the Box Office Coordinator with evening and daytime box office operations
● Answer questions about TIC as well as all programming and upcoming shows
● Supervise events and promotions created by the Box Office Coordinator in Theatre Manager and maintain database integrity
● Inform MOD (Manager on Duty) on attendance numbers, late comers, and special groups or notes on show dates
● Coordinate group bookings
● Oversee daily box office reconciliations
● Analyze ticket sales data and complete reports
Qualifications:
QUALIFICATIONS (include but are not limited to):
● Exceptional customer service with outstanding people skills
● Experience working with Theatre Manager or another dynamic ticketing system is considered a major asset
● A minimum of 2 years in customer service and ticketing experience working
in arts
● Excellent attention to detail
● Proficient computer skills
● Enjoys working with people and databases
● Works collaboratively and independently
● Ability to problem solve under pressure
● Ability to work with volunteers
● Excellent verbal and written communications skills
How to Apply:
PROCESS & TIMELINE: To apply, please email your cover letter, CV and 2 references to hiring@theimprovcentre.ca with “BOA (Seasonal)” in the subject line by Monday, September 23rd 11:59pm.
Remuneration:
$20.80 per hour plus vacation pay less statutory withholdings.
Contact Name: The Improv Centre
Contact Email: hiring@theimprovcentre.ca
Contact Phone: (604) 738-7013
