Ticket Seller
/Organization:
Chan Centre for the Performing Arts
Deadline:
Sep. 19, 2024
Organization Description:
Since its opening in spring 1997, the Chan Centre for the Performing Arts has earned an international reputation for its striking design, stellar acoustics and exceptional programming. Artists, critics and audiences alike are unanimous in their praise of this multi-faceted facility, winning it a place among North America’s premier performing arts centres.
From classical, jazz, theatre, and opera to world music, the Chan Centre is a vital part of UBC campus life where artistic and academic disciplines merge to inspire new perspectives on life and culture. Past performers and guest speakers include Tanya Tagaq, Wynton Marsalis, His Holiness the Dalai Lama, Renée Fleming, Shane Koyczan, Yo-Yo Ma, Sasha Velour, David Suzuki, Jann Arden, Suleika Jaouad & Jon Batiste.
The Chan Centre is part of UBC’s Arts and Culture District, and hosts rehearsals and performances by the UBC School of Music and the UBC Department of Theatre and Film throughout the year.
The UBC Vancouver campus is situated within the traditional, ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam).
Website:
Job Description:
The Ticket Office of the Chan Centre for the Performing Arts is looking for highly motivated, proactive self-starters who are able to provide exceptional guest service. The Ticket Seller has a variety of duties serving five venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, 160 seat Royal Bank Cinema, 225 seat Roy Barnett Recital Hall and 522 seat Old Auditorium. Ticket Sellers will respond to the needs of the commercial and academic clients as required.
This is a part-time, on-call, hourly position
Scheduled hours are flexible and vary by month based on event activity.
Organizational Status
Reports to Manager, Ticketing and Front of House.
Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons. Errors in completing payment transactions could result in shrinkage and loss of revenue to the Chan Centre.
Supervision Received
Works under direct supervision of Ticket Office Supervisor and/or Ticket Captain, and reports new or unusual problems to the Manager, Ticketing and Front of House, Ticket Office Supervisor, and/or Ticket Captain.
Supervision Given
None
This position falls within the CUPE 2590 Union.
Responsibilities:
Work Performed
- Prior to patron arrival, ensure that point-of-sales system is in good working order and all required supplies are available for the performances and/or events
- Answering questions and conducting in-person and over the phone ticket sales at the Chan Centre Ticket Office using AudienceView ticketing platform.
- Monitor and respond to all emails, calls and messages that come into the Box Office Helpline
- Ensure no sales transactions are left out of balance
- Provide exemplary guest service in accordance with Chan Centre policies and standards.
- Ensure the ticket office remains orderly throughout the shift
- Performs other related tasks as required in a dynamic and developing work environment.
Qualifications:
Minimum Qualifications
High school graduation. One year experience working in a professional Ticket Office using a computerized ticketing system or two years of related experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Experience with a computerized ticketing system, particularly AudienceView, is an asset but training will be provided. Applicants with other arts, entertainment or event experience are encouraged to apply.
-An understanding of basic computer skills and the Windows operating system.
-Demonstrates ability to communicate effectively verbally and in writing.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner.
- Ability to exercise tact, diplomacy and discretion in dealing with patrons.
- Must be able to work irregular hours and respond to on-call demands including evenings and weekends. Ability to work flexible shift times an asset.
-Ability to communicate effectively both verbally and in writing
-Professional demeanor is essential to the position.
How to Apply:
To apply for this job, please visit https://ubc.wd10.myworkdayjobs.com/en-US/ubcstaffjobs/details/Ticket-Seller_JR18524?q=chan%20ticket
Remuneration:
$20.18 CAD Hourly
