Ticket Seller
/Organization:
Chan Centre for the Performing Arts
Deadline:
Apr. 10, 2025
Organization Description:
Since its opening in spring 1997, the Chan Centre for the Performing Arts has earned an international reputation for its striking design, stellar acoustics and exceptional programming. Artists, critics and audiences alike are unanimous in their praise of this multi-faceted facility, winning it a place among North America’s premier performing arts centres.
From classical, jazz, theatre, and opera to world music, the Chan Centre is a vital part of UBC campus life where artistic and academic disciplines merge to inspire new perspectives on life and culture. Past performers and guest speakers include Tanya Tagaq, Wynton Marsalis, His Holiness the Dalai Lama, Anderson and Roe, Benjamin Clementine, Yo-Yo Ma, Sasha Velour, David Suzuki, Sandeep Sas, and Herbie Hancock.
The UBC Vancouver campus is situated within the traditional, ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam).
Website:
Job Description:
Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service. The Ticket Seller has a variety of duties serving three, venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre and the 160 seat Royal Bank Cinema. Ticket Sellers will provide online, over-the-phone and in-person concierge ticket service and will respond to the needs of a range of commercial and academic clients as required. This role is responsible for providing a premium, concierge-level of customer service related to ticketing, including ensuring that patrons have a seamless and streamlined customer experience. The ticket seller maintains a wide range of knowledge of Chan Centre ticket and front of house related amenities and supports patrons by coordinating the sale of a range of services including tickets, seat selection, extended customer purchases such as pre-ordering drinks, purchasing event parking, and more complex group ticket purchases.
This is a part-time, on-call, hourly position
Scheduled hours are flexible and vary by month based on event activity.
Organizational Status
Reports to Manager, Patron Services.
This position falls within the CUPE 2590 Union.
Responsibilities:
Provides a premium level of ticket-related customer service and sales services online via the ticketing platform, over the phone via the Concierge Services helpline, or in person at events.
Responds to purchaser’s needs and interests with advice on seat selection, support for extended customer purchases (pre-ordering drinks, parking, etc.), as well as support for group purchases, using the ticketing platform.
Monitors and responds to all emails, calls and messages that come into the Concierge Services Helpline. Resolves routine ticket queries and problems, escalating more complex issues to the Ticket Captain or Manager, Patron Services as required.
Remains current and knowledgeable about Chan Centre events, Subscription Packages, Membership options, Single Ticket and Group Sales policies and practices, promoting each, where appropriate.
Prior to patron arrival at events, ensures that point-of-sales system is in good working order and all required supplies are available for the performances and/or events
Ensures that the Concierge Services area remains orderly throughout the shift
Provides exemplary guest service in accordance with Chan Centre policies and standards.
Performs outbound courtesy calls to patrons regarding concert changes, subscription renewals and subscriber perks.
Works collaboratively with other Concierge Services team members as well as colleagues in other departments, to resolve patron inquiries and concerns.
Uniform - will be required to wear a uniform provided during events.
Performs other related tasks as required in a dynamic and developing work environment.
Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons. Errors in completing payment transactions could result in shrinkage and loss of revenue to the Chan Centre.
Supervision Received
Works under direct supervision of the Ticket Office Captain, and reports new or unusual problems to the Manager, Patron Services, or Ticket Captain.
Supervision Given
None
Qualifications:
Minimum Qualifications
High school graduation. Minimum one-year ticketing experience or two years’ related experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Experience with a computerized ticketing system, particularly AudienceView, is an asset but training will be provided. Other arts, entertainment or event experience is an asset.
An understanding of basic computer skills and the Windows operating system.
Demonstrates ability to communicate effectively verbally and in writing.
Ability to exercise tact, diplomacy and discretion in dealing with patrons and colleagues.
Must be able to work irregular hours and respond to on-call high volume demands including evenings, weekends, and weekdays during UBC Graduation Ceremonies in May and November. Ability to work flexible shift times an asset.
Ability to communicate effectively both verbally and in writing.
Professional demeanor is essential to the position.
How to Apply:
To apply for this job, please visit https://ubc.wd10.myworkdayjobs.com/ubcstaffjobs/job/UBC-Vancouver-Campus/Ticket-Seller_JR20414-1
Remuneration:
$20.18 CAD Hourly
