Guest Services
/Organization:
The Polygon Gallery
Deadline:
Feb. 9, 2025
Website:
Job Description:
Applications are invited to join the Guest Services team, who are responsible for providing The Polygon’s community of visitors and members with exemplary guest experiences. Reporting to the Guest Services Supervisor, the Guest Services staff are the first point of contact for The Polygon’s visitors, acting as ambassadors for the organization.
Responsibilities:
• Provide friendly, knowledgeable guest services to all visitors, including information about current and upcoming exhibitions, educational offerings, events, and retail products.
• Support Admission and Membership goals by encouraging donations.
• Process Admission, Membership, Gift Shop, and Bookstore transactions.
• Participate in regular cleaning and re-stocking of Gift Shop area.
• Gallery Attendant work as needed, supervising guests in the exhibition spaces.
Qualifications:
The successful candidates will have, at minimum, a high school diploma. They will have at least 2 years of proven experience in customer service, ideally in a gallery, museum, cultural, tourism or hospitality environment. Experience working in a retail environment is a strong asset. Excellent oral communication is required, as are strong interpersonal skills, including the ability to work collaboratively and with diverse audiences.
Candidates should have experience with point of sale systems, and the ability to accurately handle and reconcile cash and credit card transactions. They should be comfortable learning specialized software and systems as required. Knowledge of contemporary art and experience with Blackbaud’s The Raiser’s Edge is highly desirable.
Fluency in a second language is highly desirable, especially in French or Farsi.
Applicants should be available and prepared to work on Thursday evenings (until 11:30pm at latest in Summer months, 9:15pm during other seasons), on weekends, and on a flexible schedule dependent on staffing needs. The job requires extended periods of standing.
How to Apply:
We welcome applications from candidates of all backgrounds, including age, race, ethnicity, indigeneity, gender identity or expression, sexual orientation, class, and ability.
To apply, please send your resume and cover letter to Chris MacKay, Head of Guest Experience, at hiring@thepolygon.ca. Please include your work availability in your cover letter. Interviews with qualified candidates will begin immediately. Only those selected for an interview will be contacted.
Remuneration:
$22.95 / hour
Contact Name: Chris MacKay
Contact Email: hiring@thepolygon.ca
Contact Phone: (604) 986-1351
